Home of the Neptunes

Wheeler Field

Store Policies

PRIVACY POLICY

 VBPB, LLC respects and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


SECURITY POLICY


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

REFUND POLICY


For Season Tickets/Suite Deposits:

All Season Tickets/Suite Deposits will be 100% refundable in the event the ballpark is not constructed. Refunds will be sent within 10 (ten) business days via the same manner in which you paid the deposit, via credit card or check.


For Unused/Unworn Merchandise:

All refunds will be provided as a credit to the credit card used at the time of purchase within 5 (five) business days upon receipt of the returned merchandise. If paid by check, VBPB, LLC will refund via check within 10 (ten) business days upon receipt of the returned merchandise.

 


Shipping Policy/Delivery Policy

“Please be assured that your items will ship out within two days of purchase.  We determine the most efficient shipping carrier for your order.  The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing.
Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 303.477.3361 for charges.

SHIPPING AND HANDLING COSTS:

Flat Shipping Rate of $4.95 

PLEASE NOTE: 6% sales tax